Examples of the course of a case

Our goal is that the average case handling time should be 200 days. This is an ambitious goal that we are working on achieving.

In 2008 the case handling time peaked with an average of over 320 days. Since that the case handling time has decreased and was 208 days in the first part of 2012.

The time it takes to process a case depends on numerous factors and it is often impossible to predict how long it will take.

In the menu to the left you can read summaries of three cases; one that took 122 days to process, one that took 164 days and one that took 445 days to process. In the summaries you can read about the different phases of the case-handling.